I asked the team to do this in July. I was asked to sign a contract in the 27th of July.
Since then, I’ve had the request cancelled 3 times by BT. The third being on Friday. I received a call from a BT representative at 16:16. She was chasing the order up for me and expressed her disappointment with BT’s poor performance and bad service. She promised to get the Local Business team to contact me and progress the request. At 16:47 I received an email from BT, thanking me for cancelling my order.
I did not cancel my request. I still wish to change my service from Residential to Business. No one contacted me to discuss the cancellation or talk about options - just a generic cancellation email.
So I agree with you that it should be a very simple thing to achieve. However, I feel that both you and I are not aware of all the hidden difficulties in doing this task. If you have the secret formula, can you please share it with my local business team? As from my experience so far, the only thing that comes to mind when I think of migrating my Residential to Business service are expressions of their inability to party in a brewery.
I asked this morning for an explanation, as all lines of communication are closed over a weekend. I was told that my order was not required and that the Local business team had ordered the wrong thing, but that they would contact me today. Thankful I didn’t hold my breath, as they where obviously a bit busy so couldn’t call.
So John, yes it should be easy. It’s not. The BT Local Business team that look after me are, (in one word), rubbish.
Many of hanks for the advice. Unfortunately, after over four months of attempting to migrate service and three attempts, lost revenue due to BTs inability to deliver, I think I’ll give another provider a chance to provide the service.