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GregSexton
Beginner
123 Views
Message 1 of 5

Restricted Landline

Hello,

 

My Mum 92 years of age has had her Landline Restricted for non-payment. We did not receive a reminder and have no proof of payment as she destroys things like this after 2 weeks. So I guess we have to pay but have no proof. I have asked for the bill to be sent and awaiting. I tried to pay by debit card but it is refused. Is it because we are awaiting a copy of the bill? This is crazy!

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4 REPLIES 4
Moderator
Moderator
119 Views
Message 2 of 5

Re: Restricted Landline

@GregSexton Welcome to the community and thanks for posting, I'm sorry to read that you're Mum's service has been restricted.  The copy bill request does not prevent payment being taken, if you have the account details and call 0800 44 33 11 you should be able to make payment over the phone.  If you have any difficulty the quickest way to get this sorted would be to have a live chat with the billing team on this link.

Post back and let me know if you need any further help.

Community ModeratorNeilO
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GregSexton
Beginner
114 Views
Message 3 of 5

Re: Restricted Landline

Thank you. I have tried that and BT will not accept my payment from my Debit Card. My old Mum pays by cash as people of that age do. She set fire to all her receipts and bills the other day which I was not aware, thus I cannot prove it has been paid or not. I tried to pay the outstanding amount by my debit card and it was refused and I have enough in my Bank Account to clear the so called debt. This is serious as it is the only lifeline my 92 year old Mum has to contact.

Kind Regards,

Greg.

 

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GregSexton
Beginner
108 Views
Message 4 of 5

Re: Restricted Landline

well I tried with chat but to no avail

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Moderator
Moderator
86 Views
Message 5 of 5

Re: Restricted Landline

@GregSexton I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to help.

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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