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Newbie
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Message 1 of 4

Restrictions

I keep getting emails about my account, which should have been paid by 30/5/2020.  Had a conversation with online advisor and we agreed that I could pay the rest of my bill by 18/6/202. However, I'm getting more and more concerned that I'll be cut off once the 30/5/2020 deadline passes. I have already paid some of my bill off, as promised, but the nagging doubt of facing restrictions is heavy on my mind. I need help and clarification.

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Message 2 of 4

Re: Restrictions

I suspect that the emails are probably computer generated as a matter of course and cannot be stopped. All the same, the sensible thing to do would be to ring back and clarify your position with them

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Newbie
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Message 3 of 4

Re: Restrictions

Thank you, was considering that, but I was holding back so I didn't add to the volume of calls during this time. However, I will take your advice.
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Message 4 of 4

Re: Restrictions

Just make sure you use a known BT number such as 0800800150 or one from a past bill or one from the BT Website, don't use a number from the email just in case it is dodgy

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