Return Charges for Equipment Sent Back!

[sarasfw]

Hiya, I have a problem, I sent back a telephone base and phone a few months ago, along with the broadband.  Obviously they have received everything except for the telephone which was in a separate bag.  I have lost my receipt and the post office say they cant track past items.  What can I do as I definitely returned it and its stressing me out! TIA x

[imjolly · Accepted solution]

there are numerous posts like/similar to yours  you need to phone CS 03301234150 or you can try message now with billing

Broadband | BT Help

[licquorice]

As far as I'm aware you aren't required to return phones.

I'm amazed at the number of folks posting on the forum that they have lost their proof of posting, I wonder if they would have the same cavalier attitude to a £50 note.

[sarasfw]

Not cavalier, my employee sent it off for me, just didn't want to blame someone else!