Hello,
Last week I received an email from BT that indicated that I had requested a bag so that I could return an item (a BT Smart Hub 2). I had not made any such request.
Later I received another email that indicated that I would receive a new router and a few days later, I received a new BT Smart Hub 2 - Now I have two. The packaging indicated that I should return my old router in the box that the 'new' router arrived. I did this on Friday 22nd October.
Today (Monday 25th October) I received two return bags that I had not asked for - Why?
My guess is that this may be related to the rollout of digital voice. My situation is I now have a new router which I will not use as I use my own router and I do not require a phone line - digital or otherwise. I also have two return bags that I did not ask for and do not need.
I expect that I will receive additional items in the near future to enable a digital phone. If this happens, my plan is to put them in a cupboard and carry on with what I have until my contract expires.
