Return envelope but nothing to return??

[urbanangel]

Hi everyone, I've recently switched to digital voice, prior to this I had broadband only. I have now received an envelope asking me to return kit otherwise I will be charged but I have nothing surplus to return other than two ethernet cables, and am quite confused as to what to do now, and don't want to be hit with another bill. Can anyone help? 

[Keith_Beddoe]

@urbanangel 

Which home hub did you have before BT sent you a Smart Hub 2?

[urbanangel]

Hi Keith, I already had smart hub 2 the only additional item I've been sent is the 'phone. I've transferred to BT essentials. 

[Keith_Beddoe]

---

@urbanangel wrote:

Hi Keith, I already had smart hub 2 the only additional item I've been sent is the 'phone. I've transferred to BT essentials. 

---

Then there is nothing to return. Its possible that BT thought you had just the basic smart hub, and their records are wrong.

[urbanangel]

Okay, that's great 🙂 many thanks for your help Keith. 

[DavidM]

Hi @urbanangel and welcome.

I'm sorry you've received the returns bag in error. @Keith_Beddoe is right but I'd like to take a look at the account to make sure everything is in order. I'll drop you a private message now so you can get in touch.

Cheers

David

[RobbieMac · Accepted solution]

Hi @urbanangel 

Thank you for taking the time to chat with me today 😁

As discussed, I have double checked this for you and you don't have any equipment to return.  I have recorded your contact from the Community on to your account and have closed this off.

If you need help in future or have a question about your services feel free to come back on here as you're more than welcome.

Take care for now.

Robbie