i want to return some equipment but don’t have a bag. I cannot work out how to request a bag using instructions on the community as I can’t find the links it refers to. Surely it should be easier than this?
You can book an at-home collection, by picking the day you want them to come and paying 60p (we'll cover the rest). The 60p fee could change, so please check charges on the Royal Mail website to be sure.
When you schedule your collection you'll need to enter the tracked reference from the postage label in your returns bag (it will look something like AB 1111 0000 1C). If you have any questions about your collection contact Royal Mail.
Hi @Gplrob and welcome to our community.
Thanks for posting about the returns kit, sorry you're having problems ordering one. I can get that sorted for you. I'll need a few details so I'll drop you a private message now so you can get in touch.