Return kit requests

[Glen12doN]

How can I stop texts/email requests to return kit you do not have?

Due to the BT website problems, I had to cancel and then resubmit an order (on behalf of my 98yr old mother) for broadband/ home phone/TV as requested by the BT representative on the phone.

As a result of their incompetence, my mother has 2 account numbers and repeated texts/emails to return extra kit she does not have.

Attempts by telephone, help centre, email and letter have failed to achieve a resolution, and they will be billing her for non-return of equipment she does not have very shortly.

For one of the account numbers, it will be clear there is no contract, and there will be no proof of delivery,  and it looks like we will have to go to court to claim the money back plus expenses and damages for harassment.

[DavidM]

Hi @Glen12doN and welcome to our community.

I'm sorry there's been some confusion with the returns request. I can sort this out for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David