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Str0ller
Beginner
261 Views
Message 1 of 4

Return my BT kit

I am changing supplier and I have been asked by BT to return the equipment/router in the 'bag supplied' - I have received no bag. I checked online as to where to order a bag and apparently on 'My BT account' page their is meant to be a link under 'Return your BT kit' - I have no link. I'm happy to return this equipment for re-use. Please send me a bag. Thanks

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3 REPLIES 3
DavidM
Moderator
Moderator
234 Views
Message 2 of 4

Re: Return my BT kit

Hi @Str0ller and welcome to our community.

We're sorry to hear you're leaving. I'll arrange the returns bag for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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davidasutton
Beginner
186 Views
Message 3 of 4

Re: Return my BT kit

Hi. I also want to return a replaced BT router. But nowhere on my BT page is there an option "Return Your BT Kit". I have logged on and checked every link. Even the Consumers' Association suggests this way to get a return bag, but BT have obviously not kept this option on their webpage. Can you help, please? Regards, David.

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NeilO
Moderator
Moderator
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Message 4 of 4

Re: Return my BT kit

Hi, @davidasutton Thanks for posting,  I can help arrange a returns bag for you and will send you a private message so you can send over your details.

Thanks

Neil 

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