I am changing supplier and I have been asked by BT to return the equipment/router in the 'bag supplied' - I have received no bag. I checked online as to where to order a bag and apparently on 'My BT account' page their is meant to be a link under 'Return your BT kit' - I have no link. I'm happy to return this equipment for re-use. Please send me a bag. Thanks
Hi. I also want to return a replaced BT router. But nowhere on my BT page is there an option "Return Your BT Kit". I have logged on and checked every link. Even the Consumers' Association suggests this way to get a return bag, but BT have obviously not kept this option on their webpage. Can you help, please? Regards, David.