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sps1013
Aspiring Expert
505 Views
Message 1 of 8

Return of BT YouView Box

Any mod assistance owuld be greatly appreciated please...

I returned my BT Youview box on the 8th February using Parcel Force which BT arranged. The driver collected my parcel, gave me a receipt and I tracked the return.

However, since the 9th February the tracking states the box is sat at the Cleveland Parcel Force depot and my BT account still shows my box has not been returned and keeps notifying me I will be charged for its non-return.

The simplest position I could take is that I have proof of collection and tracking but cant help but think BT will make this harder than it needs to be.

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
503 Views
Message 2 of 8

Re: Return of BT YouView Box

Was this a faulty one that you were returning?

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sps1013
Aspiring Expert
499 Views
Message 3 of 8

Re: Return of BT YouView Box

No it was termination of service.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
489 Views
Message 4 of 8

Re: Return of BT YouView Box


@sps1013 wrote:
No it was termination of service.

Had you completed the initial 12 month contract period?

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sps1013
Aspiring Expert
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Message 5 of 8

Re: Return of BT YouView Box

No I cancelled within the first 14 days post activation.

My account (TV side) has been closed down successfully without issue.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
483 Views
Message 6 of 8

Re: Return of BT YouView Box

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DanielS
Moderator
Moderator
457 Views
Message 7 of 8

Re: Return of BT YouView Box

Hi @sps1013,

I think it's best if we help you and make sure you get this resolved.

I've sent you a private message detailing how you can contact my team.

Thanks

DanielS

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StephanieG
Community Manager - Retired
415 Views
Message 8 of 8

Re: Return of BT YouView Box

Hi @sps1013 thanks for taking my call this evening. I'm sorry the equipment hasn't been delivered back to us yet.

I have logged all the relevant details on your account and contacted the team that looks after these returns, to make them aware that as far as you're concerned the equipment has been returned and is en route.

Thanks

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