We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Any mod assistance owuld be greatly appreciated please...
I returned my BT Youview box on the 8th February using Parcel Force which BT arranged. The driver collected my parcel, gave me a receipt and I tracked the return.
However, since the 9th February the tracking states the box is sat at the Cleveland Parcel Force depot and my BT account still shows my box has not been returned and keeps notifying me I will be charged for its non-return.
The simplest position I could take is that I have proof of collection and tracking but cant help but think BT will make this harder than it needs to be.
No I cancelled within the first 14 days post activation.
My account (TV side) has been closed down successfully without issue.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @sps1013 thanks for taking my call this evening. I'm sorry the equipment hasn't been delivered back to us yet.
I have logged all the relevant details on your account and contacted the team that looks after these returns, to make them aware that as far as you're concerned the equipment has been returned and is en route.