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sps1013
Aspiring Expert
179 Views
Message 1 of 8

Return of BT YouView Box

Any mod assistance owuld be greatly appreciated please...

I returned my BT Youview box on the 8th February using Parcel Force which BT arranged. The driver collected my parcel, gave me a receipt and I tracked the return.

However, since the 9th February the tracking states the box is sat at the Cleveland Parcel Force depot and my BT account still shows my box has not been returned and keeps notifying me I will be charged for its non-return.

The simplest position I could take is that I have proof of collection and tracking but cant help but think BT will make this harder than it needs to be.

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
177 Views
Message 2 of 8

Re: Return of BT YouView Box

Was this a faulty one that you were returning?

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sps1013
Aspiring Expert
173 Views
Message 3 of 8

Re: Return of BT YouView Box

No it was termination of service.
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Distinguished Sage
Distinguished Sage
163 Views
Message 4 of 8

Re: Return of BT YouView Box


@sps1013 wrote:
No it was termination of service.

Had you completed the initial 12 month contract period?

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Highlighted
sps1013
Aspiring Expert
161 Views
Message 5 of 8

Re: Return of BT YouView Box

No I cancelled within the first 14 days post activation.

My account (TV side) has been closed down successfully without issue.

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Distinguished Sage
Distinguished Sage
157 Views
Message 6 of 8

Re: Return of BT YouView Box

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
131 Views
Message 7 of 8

Re: Return of BT YouView Box

Hi @sps1013,

I think it's best if we help you and make sure you get this resolved.

I've sent you a private message detailing how you can contact my team.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Community Manager
Community Manager
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Message 8 of 8

Re: Return of BT YouView Box

Hi @sps1013 thanks for taking my call this evening. I'm sorry the equipment hasn't been delivered back to us yet.

I have logged all the relevant details on your account and contacted the team that looks after these returns, to make them aware that as far as you're concerned the equipment has been returned and is en route.

Thanks

Community ModeratorStephanie
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Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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