Return of Equipment

[karunanaiduk]

Hi,

I have upgraded my package and have recieved a new BT Hub. I have received an email to return the old equipment , but there isn't any return bag included and also there isn't a proper option in the website to order one. It is mentioned that we will be charged if the old equipment is not sent back. Any suggestions on how to order for the return bags would be much appreciated.

Thanks,Karuna.

[Keith_Beddoe · Accepted solution]

@karunanaiduk 

See See https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

[karunanaiduk]

Hi Keith,
I have been trying all the links and tabs and there is none showing return of equipment. It just redirects us to the same question again.Any direct link would be helpful.
Thanks

[JohnC2]

Hi @karunanaiduk, welcome to the forum and, sorry you can't order a returns package online. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

[Klr]

some one going to send me a link after countless emails and txts i cant find any link logging on about returning equiment why you making it so difficult ?? or arrange to send returns equipment package