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Return of equipment

Hi, anyone know how long it’s taking for BT to acknowledge they’ve received old equipment back? Thanks

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Re: Return of equipment

It is presently taking about four weeks for accounts to be updated by BT after they have received returned items.

You can either wait the four weeks or call BT 0330.1234.150 with your Proof of Postage and they should be able to update your account.

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