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Returned equipment 1 month ago, no proof of postage

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Hi, I returned my hybrid connect at the start of december. It’s currently been over one month and I’ve just got a text saying I will be charged £63 for not returning. I had countless issues with not receiving returns bags, the guy over the phone was about to mark my equipment off as returned when I finally received all 4 bags at once through the post. So i told him i got the bags through and I took my hybrid connect to the post office and sent it off, they didn’t give me a receipt but I’ve never posted anything before so I didn’t know I needed one. I have no idea what to do, I’m a uni student and i can’t afford this £63, I’ve sent my equipment back but I don’t have a tracking number and I have no idea how to get one.

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Re: Returned equipment 1 month ago, no proof of postage

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Hi @nyamuri and welcome to our community.

Thanks for posting about returning your equipment. I can help sort this for you. I'll need a few details so check your inbox for my message and drop me over the details.

Cheers

David

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