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Message 1 of 4

Returned equipment.

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Hello.

I have returned two Smart Hub 2's in the last two weeks. Still showing as needed to return them. 

When will BT acknowledge receipt and take off My BT app?

Don't want to get charged!

  • John Lowe
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Message 2 of 4

Re: Returned equipment.

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Shudnt worry, so long as uve sent them Recorded Delivery 😊
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Message 3 of 4

Re: Returned equipment.

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Hi @Johnmlowe,

Thank you for posting. It usually takes the system around 2 weeks to reflect that the package has been returned.

If you send me your details, I'll be able to make sure that's been marked as returned.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Message 4 of 4

Re: Returned equipment.

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Hello Paddy,

I have sorted this via the online chat method. Both hubs have been received and I have an email as evidence.

Thank you for your interest and offer of help.

John