cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Alexsmither1
Beginner
127 Views
Message 1 of 3

Returning BT broadband

Hello! I was wondering if someone could help me with this. 

So, I cancelled my BT broadband package and I need to return the products. However, no one is living in the property, that the broadband was in, anymore. Am I able to re-direct the Returns Box/Bag to a different address so I am able to return the products? 

I would appreciate anybody’s help on this subject. 

Thank you! 

0 Ratings
Reply
2 REPLIES 2
-Richie-
Guru
79 Views
Message 2 of 3

Re: Returning BT broadband

Hi @Alexsmither1 

Yes you can, if you ring 0800 800 150, speak with the connections team, they can amend the original returns kit or or raise another one and send to your new address.
Then you can return it via post or take to your local EE store if easier.

0 Ratings
Reply
Les-Gibson
Aspiring Expert
61 Views
Message 3 of 3

Re: Returning BT broadband

Did you not request the Post Office to re-direct all your mail to your new address? it's worth bearing in mind for your next move if you didn't. 

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
0 Ratings
Reply