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CaptainDave
Beginner
825 Views
Message 1 of 3

Returning a Wifi Black disc

I've just changed from Halo with complete Wifi to Fibre 1 and BT want the Wifi discs back, Do I understand right, that if I don't return them, I get charged £30 each for them ? So is it OK to keep them and pay ??

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Returning a Wifi Black disc

That is correct that if you do not return them you will be charged £30 per disc.

See link

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

If you do want to keep them you should contact BT 0800.800.150 and inform them of that so that you are not plagued with reminders.

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Gwyndy
Contributor
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Message 3 of 3

Re: Returning a Wifi Black disc

I've just found this very useful post, thank you. I too am about to change from Fibre 1 with  'Complete WiFi' to just Fibre 1. When I set up the current contract around 2 years ago the charge for the discs was, I recall, £5 / month - now it is £12 / month!! Over a two year contract that is £288 for the two discs that I have - one can buy new discs from the online BT shop for £100 each but even better if I can keep the existing discs for £30 each. (I did ask BT today if I could keep the discs and was initially told 'no' but then a very helpful chap did suggest keeping them and waiting to see what the non-return charge would be.)

I'm just wondering if I should plead that I need the third disc before the end of my current contract. Not sure if my conscience would allow that!!

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