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sanders2378
Aspiring Contributor
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Message 1 of 11

Returning equipment

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Can anyone help?  I've lots of redundant equipment to return but going round in circles with the website.  Does anyone have a link that works?
I can't phone BT as I've lost my voice.  It annoys me that they expect people to phone up all the time, but that's a gripe for another time.   Thank you. 

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10 REPLIES 10
NeilO
Moderator
Moderator
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Message 2 of 11

Re: Returning equipment

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Thanks for posting @sanders2378, the link is only available in MyBT if we're expecting equipment from you. I'll send you a private message in a moment so you can send over your details and we'll organise for a returns bag to be posted to you. 

Thanks

Neil

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sanders2378
Aspiring Contributor
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Message 3 of 11

Re: Returning equipment

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Thank you for sending the bag. Just wanted to check if the bag would be strong enough for 3 items, ie two hubs & a youview box? Thank you.
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TimCurtis
Guru
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Message 4 of 11

Re: Returning equipment

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@sanders2378 

If you had the Youview box before 13/12/2019 then it's yours to keep and continue using or sell. Don't return it unnecessarily.

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DavidM
Moderator
Moderator
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Message 5 of 11

Re: Returning equipment

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Hi @sanders2378 and thanks for the post.

If the items don't fit in the bag let me know and I'll send you another one.

Cheers

David

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sanders2378
Aspiring Contributor
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Message 6 of 11

Re: Returning equipment

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Hi David, please can you send another. I don't think it would be strong enough for all the items. Thank you.
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DavidM
Moderator
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Message 7 of 11

Re: Returning equipment

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Sure thing @sanders2378 . That's on it's way to you now.

Cheers

David

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sanders2378
Aspiring Contributor
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Message 8 of 11

Re: Returning equipment

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Thank you 🙂
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mispeltyuoth
Aspiring Expert
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Message 9 of 11

Re: Returning equipment

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I also have some redundant kit - would it be possible to get a bag sent please?

As an aside, bearing in mind (a) we're all encouraged to recycle stuff now and (b) how many times this subject comes up on the forum, wouldn't it be a good idea for BT to make the link available to everyone in MyBT?

MandyF
Moderator
Moderator
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Message 10 of 11

Re: Returning equipment

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Hi @mispeltyuoth,

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks 

MandyF

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