I have recently upgraded to Full Fibre where my router has been upgraded from a Halo 1 to a Halo 3 device.
Since the upgrade I have received a few emails and texts regarding the return of this old equipment stating that a pre-paid blue bag would be sent out.
This has not arrived.
I have also followed instructions given to order a replacement bag.
"You can also ask for one by logging into My BT and selecting 'View details' under 'Please return your equipment'. "
I have searched everywhere on MyBT and cannot for the life of see where the 'Please return your equipment' link is.
Can anyone help me please?