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wrecker1976
Beginner
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Message 1 of 3

Returning old equipment after upgrade

I have recently upgraded to Full Fibre where my router has been upgraded from a Halo 1 to a Halo 3 device.

Since the upgrade I have received a few emails and texts regarding the return of this old equipment stating that a pre-paid blue bag would be sent out. 

This has not arrived.

I have also followed instructions given to order a replacement bag.

"You can also ask for one by logging into My BT and selecting 'View details' under 'Please return your equipment'. "

I have searched everywhere on MyBT and cannot for the life of see where the 'Please return your equipment' link is.

Can anyone help me please?

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2 REPLIES 2
LJK70
Beginner
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Message 2 of 3

Re: Returning old equipment after upgrade

I have the same issue. Have you received any help with this yet you can pass on please?

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NeilO
Moderator
Moderator
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Message 3 of 3

Re: Returning old equipment after upgrade

@wrecker1976 & @LJK70 I'm sorry your returns bag has not arrived, I'll send you both a private message so you can get in touch with the moderation team and we'll be happy to help.

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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