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Chewy888
Beginner
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Message 1 of 3

Reward Card Error

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Hi, 

I have been receiving texts and emails claiming that I can claim my reward card, however when I follow the instructions and log in, the message below pops up:  

Error !

Please try after some time.

May I get some assistance? Thank you. 

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RobbieMac
Moderator
Moderator
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Message 2 of 3

Re: Reward Card Error

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Hi @Chewy888 

Welcome to the BT Community and thanks for your post!

I'm sorry for the problems you're having claiming for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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PaddyB
Moderator
Moderator
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Message 3 of 3

Re: Reward Card Error

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Hi @Chewy888,

Thank you for sending in your details and for taking my call today. I can confirm I've claimed the BT Reward Card on your behalf.

Thanks,

Paddy

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