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PBux
Beginner
196 Views
Message 1 of 6

Reward Card Error

Hi,

 

When I try to claim my Reward Card I get the following error:

 

PBux_0-1629707075205.png

Is there anything I can do to resolve this?

 

Kidn regards,

 

Pbux

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5 REPLIES 5
DavidM
Moderator
Moderator
189 Views
Message 2 of 6

Re: Reward Card Error

Hi @PBux and welcome.

Sorry you're having trouble claiming your reward. Have the orders closed and the services been connected?

Cheers

David

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PBux
Beginner
187 Views
Message 3 of 6

Re: Reward Card Error

Hi,

 

No the service is connected on Thursday. 

 

Shall I wait and retry after?

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jodiemoran92
Beginner
179 Views
Message 4 of 6

Re: Reward Card Error

Hi I'm also having the same issue and my broadband has been connected since 9th August.

DavidM
Moderator
Moderator
174 Views
Message 5 of 6

Re: Reward Card Error

Hi @PBux ,

It usually takes up to 14 days after activation before the reward can be claimed. If it doesn't appear in that time get back to me and I'll look into it for you.

Cheers

David

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DavidM
Moderator
Moderator
173 Views
Message 6 of 6

Re: Reward Card Error

Hi @jodiemoran92 and welcome.

Sorry you're not seeing the reward. I'll be happy to take a look at that for you. I'll drop you a private message now so you can get in touch.

Cheers

David