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carlycruickshank
Aspiring Contributor
815 Views
Message 1 of 7

Reward Card Not Received

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Hi all,

Hoping one of the BT guys on here will pick this up and be able to help.

Switched to BT Mobile when my current mobile contract ended at the start of the year. The new BT Mobile came with a reward card as part of the deal.

I claimed the reward card through the appropriate link when it became available to in My Account at the start of March. This then updated a week and a bit later to say the card had been despatched on 19th March.

As it wasn't received within the stated time I got in touch with the rewards team through the link, and was told there had been an internal error and I would receive it within 10 working days.

10 working days passed so I got in touch with the rewards team again, only to be given the same line - internal issue and I would have it with me within 10 working days.

I had the same issue when trying to claim for my broadband install at the end of last year, which was only sorted after one of the BT guys on this forum got involved, and I received my card two working days later.

Elligible for another reward card tomorrow for a second mobile I have added to my account, so hoping I don't have the same runaround with that one...!


Thanks for any help,

Carly

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6 REPLIES 6
sophiejdalston
Beginner
800 Views
Message 2 of 7

Re: Reward Card Not Received

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Can't offer any advice as I am in a similar position though thankfully not waiting as long, but I hope it is sorted for you soon. I have taken up similar reward card offers with other companies and never had any problem at all, but BT seem to have issues.
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Moderator
Moderator
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Message 3 of 7

Re: Reward Card Not Received

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Hi @carlycruickshank Sorry that you have been told the reward card is on it's way a few times and it hasn't shown up yet.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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carlycruickshank
Aspiring Contributor
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Message 4 of 7

Re: Reward Card Not Received

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Thanks John. Have sent the required information.

Thanks,

Carly
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Amanda92
Newbie
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Message 5 of 7

Re: Reward Card Not Received

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Hi,
I'm in the same boat, just wondering if anyone had any luck getting the reward as Iv had the same generic email that it has been sent but will be another 10-15 working days? Seems a bit daft that they falsely advertise the reward will be received within 30 days of activation.
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Community Manager
Community Manager
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Message 6 of 7

Re: Reward Card Not Received

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@carlycruickshank I'm sorry for missing you and for this delay in getting the rewards card to you. We've had to organise another replacement and it will be with you in up to 30 days.

You can get to me by replying to to my email or latest text if you need to speak to me Smiley Happy

Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Kkidd
Newbie
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Message 7 of 7

Re: Reward Card Not Received

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Husband has also had this problem,it is disgusting. He has been fobbed off every single time he has called and am now reporting bt. Customer service makes excuses every single time,telling him it's in the post when it clearly is not. If you cannot honour a deal,do not offer it. We were going to switch to bt broadband but not now.
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