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James30
Beginner
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Message 1 of 7

Reward Card Not Showing In Account

I placed a broadband order on the 24th of March through uSwitch which offered an £80 BT reward card but when i log into the BT Rewards the card does not show in my account. Can someone help please?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Reward Card Not Showing In Account

@James30 

You need to wait at least 14 days after your service was activated, before you can claim your reward, possibly longer under the current crisis.

BT Reward Card

 

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James30
Beginner
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Message 3 of 7

Re: Reward Card Not Showing In Account

Thanks, the service was live from the 30th of March so it has been live longer than 14 days. Given the current situation should i wait another few weeks?

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Keith_Beddoe
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Distinguished Sage
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Message 4 of 7

Re: Reward Card Not Showing In Account


@James30 wrote:

Thanks, the service was live from the 30th of March so it has been live longer than 14 days. Given the current situation should i wait another few weeks?


Give it to the middle of next week, as there seem to be issues regarding rewards offered via third party websites.

If you still cannot see it on the rewards page, then please post back on this thread and a moderator can be asked to look into it, but its likely to take some time.

 

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James30
Beginner
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Message 5 of 7

Re: Reward Card Not Showing In Account

Hello,

 

I have still not seen any change on my reward account. Can you help?

Thanks

James

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Reward Card Not Showing In Account

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

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NeilO
Moderator
Moderator
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Message 7 of 7

Re: Reward Card Not Showing In Account

@James30, Sorry about that, I'll send you a private message so you can get in touch. 

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