Reward Card and Xbox issue

[asiagom]

Hi, 
on February I placed order for ultrafast broadband. I got email that I will get a special gift which is XBox for free, also website was saying that I can claim for reward card of £100. Till today I didn’t get XBox and I can’t claim any reward! Why? I choosen BT because of the extras,  despite the fact that another provider gave a better offer. 

I am really disappointed 

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

[DanielS]

Hi @asiagom,

Thanks for taking the time in replying to my private message.

As mentioned in my message, one of my team will be back in touch.

Thanks

DanielS