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Aspiring Contributor
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Message 1 of 13

Reward Card claim problem

Hi, I am having trouble claiming the BT Rewards Card with my broadband.

The rewards page is telling me "there are no rewards to be claimed".

I ordered my BT Superfast Fibre package via Money Saving Expert's link. This entitles me to a £100 prepaid Mastercard from BT. 

I placed this order on 18th December, 2019 and the broadband was activated on 17th January, 2020. Can someone please assist me with this?

Many thanks,
Chris 

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12 REPLIES 12
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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Reward Card claim problem

@chris_c110 

These were the rewards for that period.

From 13.12.19 until 23.12.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £60 Reward Card when ordering a Superfast Fibre Essential Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £110 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded

I cannot see a £100 one.

There have been a couple of recent posts about these 3rd party offers.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Aspiring Contributor
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Message 3 of 13

Re: Reward Card claim problem

@Keith_Beddoe Hi Keith, 

Thanks for getting in touch. I have attached a picture of the webpage I went through (Money Saving Expert) for this deal.

Cheers,
Chris IMG_6030.jpg

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Moderator
Moderator
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Message 4 of 13

Re: Reward Card claim problem

Hi @chris_c110 welcome to the forum and thanks for posting. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you claim your reward card.

Cheers
John

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Aspiring Contributor
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Message 5 of 13

Re: Reward Card claim problem

@JohnC2Hi John, I have tried to reply to your private message but I got an error message saying I had reached the limit for the number of private messages I can send. I've only tried sending it to you do I don't know why this is happening?

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Moderator
Moderator
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Message 6 of 13

Re: Reward Card claim problem

Hi @chris_c110 sorry about that. I've reset your profile so can you please try again and let me know if you are still unable to reply.

cheers
John

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Aspiring Contributor
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Message 7 of 13

Re: Reward Card claim problem

Yes that has worked. Private message sent. Thanks again, Chris
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Aspiring Contributor
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Message 8 of 13

Re: Reward Card claim problem

@StuartH  hi Stuart, I tried to send you another message detailing an archive page showing the offer I accessed via Money Saving Expert. I'm being told I have sent too many private messages so it's not going through to you. 

Please find the link here...

https://www.moneysavingexpert.com/tips/2019/12/18/ 

 

 

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Moderator
Moderator
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Message 9 of 13

Re: Reward Card claim problem

Hi Chris_c110

Thanks this link details it great. I'll chase this  up and keep you updated.

Stuart

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Aspiring Contributor
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Message 10 of 13

Re: Reward Card claim problem

Thank you. Your help is much appreciated. 

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