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87charlotte
Beginner
308 Views
Message 11 of 15

Re: Reward Card claim problem

Hiya

I am having exactly the same issue, please can someone let me know how to rectify this? It was the only reason I went to BT.

Best wishes, 

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PaddyB
Moderator
Moderator
293 Views
Message 12 of 15

Re: Reward Card claim problem

Hi @87charlotte,

Thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card as part of your offer for signing up to BT. If you send me in your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

Paddy

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87charlotte
Beginner
274 Views
Message 13 of 15

Re: Reward Card claim problem

Thank you & all done. 

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Gregmar
Beginner
171 Views
Message 14 of 15

Re: Reward Card claim problem

Hi I have the same problem i ordered my service 23.10.20 by bt website https://www.bt.com/broadband/deals/affiliate-offer and now when I want to claim my reward from reward website  I see  "you don't have any reward to claim "  what I do it wrong ?

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RobbieMac
Moderator
Moderator
159 Views
Message 15 of 15

Re: Reward Card claim problem

Hi @Gregmar 

Welcome to the Community and thanks for your post!

I'm sorry you're having problems claiming for the reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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