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Dundonianboy
Beginner
144 Views
Message 1 of 5

Reward Card claiming problem

Not sure if I'm in the right place but I recently signed up to bt broadband helped by the lure of a £90 reward card.... I have had several messages telling me to claim but no matter what I try I cannot find out how to actually claim the bloomin thing. Any help greatly received.

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4 REPLIES 4
-Richie-
Guru
139 Views
Message 2 of 5

Re: Reward Card claiming problem

The link to claim should be in your order confirmation email, to save you looking it's www.bt.com/claimmyreward

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JohnC2
Moderator
Moderator
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Message 3 of 5

Re: Reward Card claiming problem

Hi @Dundonianboy, welcome to the forum, and sorry you are having trouble claiming your reward card.

Have you set up Your BTID yet? If so you should be able to log in Here and claim your reward card. 

Let me know if you get it claimed ok or still need help.

cheers

John

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Dundonianboy
Beginner
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Message 4 of 5

Re: Reward Card claiming problem

Thanks for the reply. I have tried that route. No joy. I have two accounts showing, an old one from 4 years ago and my new one. The new one does not show any details of the reward card and the old one states no reward to claim!

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JohnC2
Moderator
Moderator
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Message 5 of 5

Re: Reward Card claiming problem

Hi @Dundonianboy, thanks for checking that out and posting back. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get the claim processed for you.

Cheers

John

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