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James1966
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Message 1 of 7

Reward Card not received when signing up to BT Fibre Broadband

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Hi 

when I signed up to BT back in Feb, part of the deal was a £120 reward card.

I have not received the card, so I did enquire about this over the phone to BT. They told me that it had expired, but I was under the assumption it would be sent to me which didn’t happen.

i was advised to take this up with the online team, so could you help me out with this?

 My account number is ************

Cheers

James

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6 REPLIES 6
Moderator
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Message 2 of 7

Re: Reward Card not received when signing up to BT Fibre Broadband

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Hi @James1966,

Welcome to our Community.

I am sorry to hear that your reward card for taking our deal has expired. Do you remember how you claimed the card? You would have needed to have claimed it online through your MyBT log in.

Let me know please.

Thanks

DanielS

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James1966
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Message 3 of 7

Re: Reward Card not received when signing up to BT Fibre Broadband

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Hi

I was expecting the card to be delivered automatically ... I had no idea it was to manually claimed as this was not clear.

I signed up to rhe broadband taking into account this reward card incentive. Can you please look to rectify?

Many thanks

James
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Moderator
Moderator
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Message 4 of 7

Re: Reward Card not received when signing up to BT Fibre Broadband

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Hi @James1966 

Thanks for your posts and welcome back!

I picked up your case this afternoon but wasn't able to reach you.  I am in the office today until 4.  Would you be free before that for a quick chat?

If I don't hear any word back from you before 4 I will set this to give you another shout when I am back on Saturday.

Cheers,

Robbie

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James1966
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Message 5 of 7

Re: Reward Card not received when signing up to BT Fibre Broadband

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Hi Robbie

 

In work but available now if you can call?

 

Thanks

 

Jim

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Moderator
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Message 6 of 7

Re: Reward Card not received when signing up to BT Fibre Broadband

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Hi @James1966 

Thanks for taking the time to chat with me there.

I'll give you another shout at the start of next week as agreed 😁

Have a good weekend!

Cheers,

Robbie

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Moderator
Moderator
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Message 7 of 7

Re: Reward Card not received when signing up to BT Fibre Broadband

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Hi @James1966 

Thanks for taking the time to chat with me again today.

I have received word back from my colleagues confirming the £120 reward card has been processed now and will be with you in the 30 days.

There isn't anything further I need to from here now that this has been processed so I'll go ahead and close things off from here as agreed.

Cheers,

Robbie

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