I placed an order for BT Infinity 1 about two weeks ago when BT were offering a £150 pre-paid card for new customers but now that broadband is working I cannot Claim My Reward as it says No rewards available at the moment.
Can anyone help please?
When was your service activated, as it can take a few days before the order is fully closed, and any rewards added. It can then take up to 30 days before you receive your reward.
Did you place the order directly on the BT website, or via another site?
Broadband was activated 5 days ago and I got the deal as a new custoemr from BT website directly. Maybe it takes few days for reward to show!?
Hi @ztuner and welcome,
You should be able to claim the card once the orders have all closed. You might want to drop an email to the vouchers team to look into this for you.
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I received a text message from BT on 09-Aug-2017 that tehy will be sending reward card in the post shortly and it could take up to 30 days. After more than 30 dayas I still have not received anything!?