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ztuner
Newbie
955 Views
Message 1 of 5

Reward Card not showing - No rewards available at the moment.

I placed an order for BT Infinity 1 about two weeks ago when BT were offering a £150 pre-paid card for new customers but now that broadband is working I cannot Claim My Reward as it says No rewards available at the moment.

 

Can anyone help please?


Thank you

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
952 Views
Message 2 of 5

Re: Reward Card not showing - No rewards available at the moment.

When was your service activated, as it can take a few days before the order is fully closed, and any rewards added. It can then take up to 30 days before you receive your reward.

 

Did you place the order directly on the BT website, or via another site?

 

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ztuner
Newbie
950 Views
Message 3 of 5

Re: Reward Card not showing - No rewards available at the moment.

Broadband was activated 5 days ago and I got the deal as a new custoemr from BT website directly. Maybe it takes few days for reward to show!?

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Moderator
Moderator
933 Views
Message 4 of 5

Re: Reward Card not showing - No rewards available at the moment.

Hi @ztuner and welcome,

 

You should be able to claim the card once the orders have all closed. You might want to drop an email to the vouchers team to look into this for you.

 

Cheers

 

David

Community ModeratorDaveM
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ztuner
Newbie
715 Views
Message 5 of 5

Re: Reward Card not showing - No rewards available at the moment.

I received a text message from BT on 09-Aug-2017 that tehy will be sending reward card in the post shortly and it could take up to 30 days. After more than 30 dayas I still have not received anything!?

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