Hi, I recently ordered for BT Infinity 1 through bt.com which has a £120 Reward card. I got a call today from BT customer service saying my current provider for some reason refused the transfer of landline, so BT has cancelled the order. They asked me to contact my current provider to not refuse transfer and then BT will order again. So, if BT orders it again, will it affect me getting the £120 Reward card?
If yes, will I not be better off ordering again through bt.com?