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Bill4
Aspiring Contributor
657 Views
Message 1 of 7

Reward Card

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Lots of folk seem to have problems with the reward card. It's likewise for me. The service began yesterday. I've just tried to claim my reward and the site tells me I have no reward.

Any suggestions for resolving this gratefully received.

 

Thank you.

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Reward Card

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@Bill4 

You will have to wait at least 14 days after your service is active, before you can claim.

That is to make sure you are outside the cancellation period.

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Bill4
Aspiring Contributor
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Message 3 of 7

Re: Reward Card

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Thank you Keith. I didn't know about that, just that if 30 days goes by it's too late to claim.

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Keith_Beddoe
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Message 4 of 7

Re: Reward Card

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@Bill4 wrote:

Thank you Keith. I didn't know about that, just that if 30 days goes by it's too late to claim.


You have three months to claim, so there is plenty of time to chase it up via this forum, should you have any problems claiming it.

https://www.bt.com/manage/bt-reward-card/

 

Bill4
Aspiring Contributor
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Message 5 of 7

Re: Reward Card

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That's good to know, thank you Keith

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lifeonmars
Aspiring Expert
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Message 6 of 7

Re: Reward Card

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Must have been lucky, my service started , migrated from another supplier,  14th this month, claimed card  from email received when signing up, and it arrived Thursday by post.

 

Bill4
Aspiring Contributor
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Message 7 of 7

Re: Reward Card

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Well done! A good positive story. I'll post when I receive mine.

 

Cheers