Placed order 19 December 2019 and FTTP activated 7 January 2020. Email 31 December confirmed reward card but still no email or card! Ideas?
I tried to claim but am told...
There are no rewards waiting to be claimed.
If you've already claimed a reward, you can check its progress in your rewards history
Rewards history shows nothing also.
I have also emailed Card Holder Services <email@example.com> and got the following back...
Thank you for getting in touch with us. We are sorry to learn that your card has not arrived.
We have forwarded your email to our dedicated BT team, you will be contacted shortly. For future references, you can contact them directly at firstname.lastname@example.org or by calling 0344 8791068.
Please do not hesitate to contact us back if you require any further assistance.
Customer Service Agent
Card Holder Services
Thanks for posting back.
I'm sorry that there are no rewards available on your profile preventing you from raising the claim. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages