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gemmara
Beginner
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Message 1 of 11

Reward Card

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Hi I signed up to broadband which activated on 3rd January and I was meant to receive a reward mastercard but when I go to the reward page of my BT it says no reward available?

 

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Distinguished Sage
Distinguished Sage
419 Views
Message 2 of 11

Re: Reward Card

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@gemmara 

Provided you applied online, then the reward card should normally show, 14 days after your service was activated.

What date did you place your online order?

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gemmara
Beginner
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Message 3 of 11

Re: Reward Card

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It was activated on 3/1/20

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Reward Card

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What date was the order placed, as there needed to be an offer available on that date?

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gemmara
Beginner
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Message 5 of 11

Re: Reward Card

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It was ordered 17/12/19 and the offer was being advertised 

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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Reward Card

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@gemmara wrote:

It was ordered 17/12/19 and the offer was being advertised 


It must be one of these.

From 13.12.19 until 23.12.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £60 Reward Card when ordering a Superfast Fibre Essential Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £110 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded

It your order falls into one of those categories, and there were no changes to the original order, then give it a couple more days, and if you still cannot claim it on this page.

https://www.bt.com/manage/bt-reward-card/

Then please post back here, and a moderator can be asked to assist.

 

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gemmara
Beginner
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Message 7 of 11

Re: Reward Card

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Yes it is the £80 reward card - I will wait until the end of the week 

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Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: Reward Card

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@gemmara wrote:

Yes it is the £80 reward card - I will wait until the end of the week 


Please do post back here, if you still cannot claim it, as it will get sorted via this forum.

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Moderator
Moderator
351 Views
Message 9 of 11

Re: Reward Card

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Hi @gemmara, I'll send you a private message so you can get in touch with moderation team and we'll be happy to chase this up.

gemmara
Beginner
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Message 10 of 11

Re: Reward Card

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Thank you 

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