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Critch123
Beginner
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Message 1 of 5

Reward Card

How do i claim my reward card? I have tried to claim it through the link, but nothing happens

thanks

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4 REPLIES 4
NeilO
Moderator
Moderator
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Message 2 of 5

Re: Reward Card

Hi @Critch123 welcome to the community and thanks for posting, I'm sorry to see you're having trouble claiming your reward card. When you log in with your BT ID details does it show the correct BT account number? If you have more than one account number associated to your BT ID you should be able to toggle between them. 

Let me know how you get on.

Thanks

Neil

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Critch123
Beginner
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Message 3 of 5

Re: Reward Card

Hi Neil,

Thanks for getting back to me. when i log in it lets me choose the right account number, so i select the new account number to claim my reward, but nothing happens

Sam

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NeilO
Moderator
Moderator
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Message 4 of 5

Re: Reward Card

Hi, @Critch123 Thanks for checking that for me, we'll be able to help you put the claim through, I'll send you a private message in a moment so you can send over your details. 

Thanks

Neil

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Critch123
Beginner
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Message 5 of 5

Re: Reward Card

Thanks Neil
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