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Cag1995
Newbie
155 Views
Message 1 of 2

Reward and cashback problem (cancelled order and new order)

Hi there I ordered my BT infinity 1 on 18/04/17 with it I would receive the £150 reward card and £100 cashback from topcashback. Problem is due to problems on BT's end it got cancelled and a new order was made and in-turn after the install date (03/05/17) it says I'm not elegible for a reward and probably no cashback from looking at other threads.

Order number started with AJM.

 

I have filled the reward contact form and explained the problem but I'm not sure if they can sort out the cashback so I'm trying my luck here too.

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1 REPLY 1
Distinguished Sage
Distinguished Sage
145 Views
Message 2 of 2

Re: Reward and cashback problem (cancelled order and new order)

@Cag1995

You would need to Lodge a missing cashback claim with TopCashBack and they'll be able to look into this for you.

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