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Steleegee
Beginner
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Message 1 of 6

Reward card activation email

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Hi,

I have a BT rewards card but when I try to get the activation code the email is not arriving. I've tries a few times from the Purecard site and called the 0344 800 6445 number but that will only send the email again, which isnt arriving.

How or who can I speak with for help with getting the activation code?

My broadband and mobile have been fine so far but BT is starting to become an irritant!

Any help appreciated!

 

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Reward card activation email

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@Steleegee 

Speak to pure card customer service call 0344 800 6435 9am to 6pm, Monday to Friday. Choose Option 2 then ignore the messages three times, and the call will be diverted to an advisor.

Steleegee
Beginner
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Message 3 of 6

Re: Reward card activation email

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Thanks Keith! I did as you had advised and it's now sorted. Cheers!
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DavidM
Moderator
Moderator
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Message 4 of 6

Re: Reward card activation email

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Great to see you got it sorted @Steleegee and kudos to Keith_Beddoe for the fantastic advice.

Cheers

David

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Ben2020
Beginner
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Message 5 of 6

Re: Reward card activation email

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same problem... very frustrating... such a waste of time!

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Ben2020
Beginner
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Message 6 of 6

Re: Reward card activation email

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Thx - this worked!
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