Reward card activation email

[Steleegee]

Hi,

I have a BT rewards card but when I try to get the activation code the email is not arriving. I've tries a few times from the Purecard site and called the 0344 800 6445 number but that will only send the email again, which isnt arriving.

How or who can I speak with for help with getting the activation code?

My broadband and mobile have been fine so far but BT is starting to become an irritant!

Any help appreciated!

[Keith_Beddoe · Accepted solution]

@Steleegee 

Speak to pure card customer service call 0344 800 6435 9am to 6pm, Monday to Friday. Choose Option 2 then ignore the messages three times, and the call will be diverted to an advisor.

[Steleegee]

Thanks Keith! I did as you had advised and it's now sorted. Cheers!

[DavidM]

Great to see you got it sorted @Steleegee and kudos to Keith_Beddoe for the fantastic advice.

Cheers

David

[Ben2020]

same problem... very frustrating... such a waste of time!

[Ben2020]

Thx - this worked!