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peter21
Beginner
97 Views
Message 1 of 5

Reward card and fit bit

Hi,

Its now over 30 days since my broadband/tv package was installed.

I have not received the claim code via email for the free fit bit, part of the package.

And there is no form to fill in on the Rewards page for the reward card which I am entitled to claim. Therefore how do I claim the card?

Please can you advise how I resolve both of these.

Thanks

 

 

 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
92 Views
Message 2 of 5

Re: Reward card and fit bit

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
81 Views
Message 3 of 5

Re: Reward card and fit bit

Hi @peter21,

We'll need to look into your account and find out what's happening for you.

To get in touch with us, click on my user name, view profile, and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you. It may take us 1-2 working days before we can get back to you.

Thanks

DanielS

Community ModeratorDannyS
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peter21
Beginner
75 Views
Message 4 of 5

Re: Reward card and fit bit

Thanks, I've completed the form and sent it back via the website.

 

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Moderator
Moderator
72 Views
Message 5 of 5

Re: Reward card and fit bit

Thanks @peter21,

One of my team will be in touch over the next couple of days.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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