I'm sorry you havne't been able to claim your Rewards Card. I'll be able to help you with this.
Please can you send me in your details using the "Contact The Mods" link found in my profile?
Thank you for sending in your details. I'm sorry you haven't been able to claim your Rewards card. I gave you mobile number a quick call, I'm sorry I didn't get speaking to you.
I can see that your case has been picked up by my colleagues in the @BTCare team on twitter.
They've sent this off for investigation and will get back in touch as soon as they have an update.