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SparkyC
Aspiring Contributor
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Message 1 of 13

Reward card claim

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Hi

I recontracted my broadband/landline on 30/12/19 (via the phone) and have waited for my 14 day cooling-off period to expire to claim my reward card.  I don't see any rewards available for me on the Reward Card page.

Can somebody help please?

Cheers

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Reward card claim

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@SparkyC 

Reward cards are normally only paid to new customers, not when renewing your contract.

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SparkyC
Aspiring Contributor
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Message 3 of 13

Re: Reward card claim

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Hi Keith

It was part of my recontract deal that I was sent on email.

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Reward card claim

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Remember to mention about the issue with the contract dates as well.

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Moderator
Moderator
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Message 5 of 13

Re: Reward card claim

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Hi @SparkyC welcome to the forum and thanks for posting. Was this offer for a £50 Mastercard voucher? 

cheers
John

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SparkyC
Aspiring Contributor
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Message 6 of 13

Re: Reward card claim

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Thanks @Keith_Beddoe
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SparkyC
Aspiring Contributor
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Message 7 of 13

Re: Reward card claim

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Hi @JohnC2 

Yes it was the £50 one.

 

There is also a separate issue with my contract dates which is described here

https://community.bt.com/t5/Bills-Packages/Contract-dates-are-wrong/m-p/1997051#M116273

Cheers

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Moderator
Moderator
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Message 8 of 13

Re: Reward card claim

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Hi @SparkyC thanks for confirming that. I've checked and with that offer you do not need to claim the card. It should be sent approximately 30 days after your order has completed. Keep an eye out for it and post back to let us know you receive it ok or if not and we will chase it up for you.


I'll look into that other issue you have raised on a separate thread and post back as soon as I check with a few colleagues.

cheers
John

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SparkyC
Aspiring Contributor
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Message 9 of 13

Re: Reward card claim

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Thanks for clarifying that @JohnC2 .  I'll keep an eye out for it.

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Message 10 of 13

Re: Reward card claim

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Hi,

Don't forget to activate it like many of us did. If I knew that I will loss the BT Reward card opportunity, I would certainly looked other providers. Now I have a useless plastic had a face value of £100.

 

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