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locky218
Beginner
638 Views
Message 1 of 4

Reward card not received.

Anybody else having problems receiving there reward card? 

 

Claimed my £125 reward on 9th June told 30 days.

Then told it could take minumum of 30 day max 45 

Still no  joy.

Contacted Purecard directly and they said they have not even received an order for it.

Claimed 2 x card for BT mobile and they came with 7 days of claiming.

Anybody else had the same problems?

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3 REPLIES 3
Dean007
Recognised Expert
626 Views
Message 2 of 4

Re: Reward card not received.

Hi @locky218

I think the rewards team are a little behind, have you filled in the BT- Chase My Reward form in?

 

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locky218
Beginner
615 Views
Message 3 of 4

Re: Reward card not received.

Hi @Dean007

 

Yes this has been done just got a reply saying will receive within 30 days.

Then received another email saying within 30-45 days.

Keeps changing!

 

 

 

 

 

 

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Dean007
Recognised Expert
607 Views
Message 4 of 4

Re: Reward card not received.

@locky218

So when would the 45 days be up? 

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