I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I'm sorry you haven't been able to activate your Rewards Card. You would need to contact the Pure Card team. You can do so by email BT@Purecard.com of over the phone by ringing 0344 879 1068.
The number is open 9AM to 6PM Monday to Friday.
Hi @Sarahchaffer Sorry you have not been able to get in contact with Purecard to resolve this. If they have not got back to you yet I've sent you a Private message explaining how you can contact the forum moderation team. check here