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Kirsty02
Beginner
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Message 1 of 4

Reward card

So recently joined bt for broadband which includes a reward card but can’t seem to be able to claim it, I have read and seen that a few other customers have had the same problem, could someone help please? Been through the link on the confirmation email and just takes me back to the home page. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Reward card

@Kirsty02 

Has your broadband service been active for at least 14 days?

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Kirsty02
Beginner
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Message 3 of 4

Re: Reward card

It’s active on the 5th but had email and text saying it’s ready to claim.

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Keith_Beddoe
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Distinguished Sage
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Message 4 of 4

Re: Reward card


@Kirsty02 wrote:

It’s active on the 5th but had email and text saying it’s ready to claim.


You need to wait 14 after your service is activated, before you can actually claim.

See https://community.bt.com/t5/Bills-Packages/Claiming-a-BT-Reward-card/td-p/1857030

 

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