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Sarahchaffer
Beginner
193 Views
Message 1 of 7

Reward card

Ive received my second reward card, the first one was so easy to set up and use. This one i cant get a email code or get through to anyone on card services. Please help
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6 REPLIES 6
Distinguished Sage
Distinguished Sage
184 Views
Message 2 of 7

Re: Reward card

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Sarahchaffer
Beginner
178 Views
Message 3 of 7

Re: Reward card

Thanks
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Moderator
Moderator
156 Views
Message 4 of 7

Re: Reward card

Hi @Sarahchaffer,

I'm sorry you haven't been able to activate your Rewards Card. You would need to contact the Pure Card team. You can do so by email BT@Purecard.com of over the phone by ringing 0344 879 1068.

The number is open 9AM to 6PM Monday to Friday.

Thanks

PaddyB

Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Sarahchaffer
Beginner
132 Views
Message 5 of 7

Re: Reward card

Ive rang this number, requested a activation code 10 times still no email... I would like to speak to someone
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Sarahchaffer
Beginner
112 Views
Message 6 of 7

Re: Reward card

Still no activation code and cant speak to a person just card services automated service. My card will expire before i get this, really disappointed
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Moderator
Moderator
51 Views
Message 7 of 7

Re: Reward card

Hi @Sarahchaffer Sorry you have not been able to get in contact with Purecard to resolve this. If they have not got back to you yet I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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