Having made contact with the online agents on numerous occasions regarding My reward cards and having being told every time that I was eligible for the “£120 rewards card “ for the super fast broadband and tv package and land line I took out in November . I have been past from one department to another and on every occasion being told “yes you are eligible and you will get it through the post “ guess what I’m now told I’m not eligible and I won’t be getting the reward card , only £30 as a good will gesture, I’m appalled at this outcome and can’t believe BT treat their new customers this way , shocking how I have been led down the garden path to sign up for a 2 year contract with a carrot dangling scam !!!!
A very unhappy customer !
I placed my order on the 30th November, when the offers were on
This one, and did you place it online? I cannot see one for £120.
From 22.11.19 until 02.12.19 new to BT customers are eligible for a £100 Reward Card when ordering a Superfast Fibre Package, £125 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £125 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
Hi I thought it was £100 , however I was told when calling it was either £120 or £125 , I have been told may things when calling , I weals told I was eligible and to wait for the cooling off period, then I was told to wait for it and it would come through the post and that this takes up to a month , then I was told that they couldn’t understand why the reward card wasn’t showing on my account and that I was definitely entitled it and yet again wait, then it went to complaints department, then the call today offered me £30 , shocking way to treat someone who has being patient all this time , Disappointed to say the least
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
Sorry that you've been told that you are no longer eligible for the reward when it was previously promised to you. I will need your account details to check this out. I can promise I'll be able to do anything but there is no harm having a look.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages