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Iaurennm
Beginner
187 Views
Message 1 of 4

Reward card

I have been trying to sort out claiming my reward card since the start of March. Have spoken to someone on live chat a few weeks ago and they say I need to ring up to sort it out. However I'm now struggling to get through to BT and I'm worried I have lost the chance of getting my reward card due to it being over 30 days.

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Reward card

@Iaurennm 

You can normally claim it 14 days after your service was activated, provided you placed your order online.

Claim your BT Reward Card

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Iaurennm
Beginner
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Message 3 of 4

Re: Reward card

It's not showing anything on the rewards page. I have contacted the live chat a few times in March but they can't seem to do anything they said i would have to ring up. I have been trying the last few weeks but can't seem to get through.

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DanielS
Moderator
Moderator
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Message 4 of 4

Re: Reward card

Hi @Iaurennm,

Thanks for getting in touch.

I am sorry that you haven't heard anything about your reward card as of yet. I've sent you a private message with some information that I need from you. It will take us time before we can pick this up for you, but we will do all we can to help.

Thanks

DanielS

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