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Beginner
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Message 1 of 7

Reward card

Hi

I placed my infinity broadband order on 02.05.2020 and i am still waiting for my reward card. I phoned BT on 150 and they advised posting on this forum. Can anyone advise?

Thanks

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6 REPLIES 6
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Moderator
Moderator
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Message 2 of 7

Re: Reward card

Hi @irvo17,

Thanks for your post and welcome to the BT Community.

Sorry that you haven't heard any word back about your reward card.  Have you claimed for it?  Can you log in here with your BTID details and check if the card is available for you to claim?  >> Claim your BT Reward card <<

Keep in mind that you have to wait until after 14 days following activation before you can raise your claim.  Once the claim has been submitted it can take up to 30 days to receive the reward card.

Post back and let me know how you get on.

Cheers,

Robbie

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Expert
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Message 3 of 7

Re: Reward card

*Edit*
Removed as Robbie replied at the same time.

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Beginner
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Message 4 of 7

Re: Reward card

Hi Robbie

 

My broadband was activated on 19.05 and I had signed into my btid. It said there was nothing to claim?

 

Thanks

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Moderator
Moderator
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Message 5 of 7

Re: Reward card

Thanks for checking that @irvo17

Do you know the value of the reward card at the time you placed you order?

Cheers,

Robbie

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Beginner
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Message 6 of 7

Re: Reward card

I think it was £80??

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Moderator
Moderator
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Message 7 of 7

Re: Reward card

Hi @irvo17, thanks for clarifying that, I'm sorry the help desk didn't assist you with this when you called in. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help. 

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