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D_hooton
Beginner
302 Views
Message 1 of 5

Reward card

I chose BT’s Fibre 2 package and ordered on 17 July 2020, switching my broadband supplier because the £110 MasterCard reward card that was part of the package made the overall cost a good saving on my bills. I had a number of problems being connected and put onto the correct speed, and every time I’ve spoken to the complaints or technical team I’ve tried to claim the reward card - I’m told your phoneline staff don’t have any training on this and that it’s not something BT are keen to help with - each time I hold for roughly an hour and then am asked to email. The last time I was told a note had been made on my file, that I should ignore the online page that says I have no rewards to claim, and that I would hear back from the correct team within 5 working days. 2 weeks later, I have nothing from BT again and it feels like every effort is being made to prevent new customers from claiming their reward card. Grateful for any help but I will discourage anyone from joining BT and expecting their package to be as it’s advertised as sadly this has been very misleading in my case. 

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4 REPLIES 4
DavidM
Moderator
Moderator
297 Views
Message 2 of 5

Re: Reward card

Hi @D_hooton and thanks for posting.

I'm sure I'll be able to get to the bottom of this for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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Cpersand2
Beginner
270 Views
Message 3 of 5

Re: Reward card

I have had the exact same issue. Did it get resolved?
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D_hooton
Beginner
257 Views
Message 4 of 5

Re: Reward card

I posted here and contacted BT through a direct message on Twitter and am told a reward card will be posted in the next few days. Certainly more useful than contacting their call centres so I’d recommend that and hopefully it materialises...!
Cpersand2
Beginner
252 Views
Message 5 of 5

Re: Reward card

Fingers crossed!!!

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